Tour Condition Book｜Indicator/Stipulation｜Tourism Association Of The Sales Network Systems

The original documentation is written by the Japanese language. Any translation into English or other languages shall be reference only. In the event that there is any discrepancy in the meaning between the original Japanese document and translated document, the original Japanese document shall prevail.

1.	the Subscription Type Package Tour Agreement
(1)	This tour is planned and carried out by Mie Kotsu Co., Ltd. (hereinafter referred to as "our Company"), and the customer participating in this tour shall enter into the Subscription Type Package Tour Agreement (hereinafter referred to as the "Agreement") with our Company.

(2)

Our Company undertakes to make arrangements and to manage the tour itinerary so that the customer receives tour services including transport/accommodations (hereinafter referred to as "tour services”) offered by transportation/accommodation operators during the tour itinerary predetermined by our Company.

(3)

The content / terms and conditions of the Agreement shall be subject to the terms and conditions stated in each course, as well as our website, pamphlets, this tour condition book, other guidance documents (hereinafter collectively referred to as "Pamphlets etc."), the tour itinerary (the fixed documents) provided before departure (hereinafter referred to as the "Tour Itinerary") and the Subscription Type Package Tour Contract Section of our Travel Agent Contract (hereinafter referred to as "our Contract").

2.	How to apply for tours and Establishment of the Agreement
(1)	The customer shall fill out the prescribed items in the prescribed tour application form (hereinafter referred to as the "Application Form") and apply with the application fee specified as follows: The application fee shall be handled as part or entirety of tour charges, cancellation fees or penalties, respectively.

Tour charges (Per person)	Less than 10,000 yen	10,000 yen or more Less than 30,000 yen	30,000 yen or more Less than 60,000 yen	60,000 yen or more
Application fee	3,000 yen	5,000 yen	10,000 yen	20,000 yen

(2)	Our Company and the sales offices of our consigned tour operators or consigned tour operator agencies stated in the column of the consigned sales on the back cover of the tour pamphlets (hereinafter referred to as the "Distributors") accept reservations for the Agreement via telephone, mail, facsimile or other communication means. At this point of the reservation process, the Agreement has not been executed, and the customer is requested to submit the Application Form and application fee within three (3) days counted from the day following the date our Company has approved the reservation.
(3)	The Agreement shall be established pursuant to clause 21 (3) in cases of the Correspondence Agreement.
(4)	The Agreement with the customer shall be established at the time when our Company has consented to execution of the Agreement and received the application fee (part or entirety of tour charges). In cases where the application fee is not paid within said period, our Company shall handle the situation as though the reservation has not been made.
(5)	In cases where the representatives of a party / group of customers (hereinafter referred to as "Persons Responsible for the Agreement") have applied for a tour, our Company shall deem the Persons Responsible for the Agreement to have all the power of representation regarding execution and termination of the Agreement, and transactions regarding such Agreement shall be conducted with the Persons Responsible for the Agreement.
(6)	The Persons Responsible for the Agreement must submit to us the list of the constituents by the date specified by our Company.
(7)	Our Company shall not be responsible for any debt or obligation that the Persons Responsible for the Agreement currently possess or will be expected to assume in future against the constituents.
(8)	In cases where the Persons Responsible for the Agreement do not accompany the party / group, our Company shall deem the constituents appointed by the Persons Responsible for the Agreement in advance as the Persons Responsible for the Agreement.

3.	Conditions for application
(1)	In cases where a person under eighteen (18) years old travels alone, written consent from a guardian (statutory agent) shall be required. A person who is under fifteen (15) years old must be accompanied by his/her guardian except for some courses.
(2)	In cases of tours for a specific group of travelers, or a tour with a tour purpose, when the terms and conditions such as age, qualification, skills, etc. specified by our Company are not met, we may decline the application.
(3)	In cases where the traveler is deemed to be a member of crime syndicates, associated member of crime syndicates, person connected with crime syndicates, affiliated company of crime syndicates, blackmailer, or other anti-social force; we may decline the application.
(4)	In cases where the traveler has been the source of violent demands, unreasonable demands, threatening behavior or acts of violence regarding transactions, or any other acts equivalent to same; we may decline the application.
(5)	In cases where the traveler has discredited our company by spreading rumors, using fraudulent means, or exercising power, has conducted acts to interfere with our business, or has conducted any other acts equivalent to same. we may decline the application.
(6)	A person with chronic diseases or physical disabilities, in poor health, during pregnancy, etc. who requires particular treatment including arrangements etc. shall notify to that effect when applying for the tour. Our Company shall respond within the extent possible. In this case, our Company may set terms and conditions such as the presence of accompanying helpers or co-travelers, the submission of medical certificates, or the partial change of content of the course in order to conduct the tour safely and smoothly. Further, the Company may decline the application. The expenses required for particular measures taken by our Company for the customer pursuant to notification from the customer shall be borne by said customer.
(7)	In the event that our Company deems a traveler on tour to be in a condition where protection is required due to illness, injury, etc., we may take necessary measures in order to conduct the tour safely and smoothly. In such cases where the above has occurred due to reasons not attributable to our Company, the customer shall bear the expenses required for such measures.
(8)	In principle, independent activities for reasons of the customer’s own choosing shall not be permitted. However, our Company may agree to such activities under separate conditions.
(9)	In cases where our Company determines that a traveler is likely to cause inconvenience to other participants, or to interfere with the smooth implementation of the collective activities of the tour, we may decline the application.
(10)	In other cases, as deemed appropriate for our Company's business, we may decline the application.

4.	Application by persons responsible for the agreement
(1)	n cases where the representatives of a party / group of customers (hereinafter referred to as "Persons Responsible for the Agreement") have applied for a tour, our Company shall deem the Persons Responsible for the Agreement to have all the power of representation regarding execution and termination of the Agreement, and transactions regarding such Agreement shall be conducted with the Persons Responsible for the Agreement.
(2)	The Persons Responsible for the Agreement must submit to us the list of the constituents by the date specified by our Company.
(3)	Our Company shall not be responsible for any debt or obligation that the Persons Responsible for the Agreement currently possess or will be expected to assume in future against the constituents.
(4)	In cases where the Persons Responsible for the Agreement do not accompany the party / group, our Company shall deem the constituents appointed by the Persons Responsible for the Agreement in advance as the Persons Responsible for the Agreement.

5.	Provision of Agreement Document and Tour Itinerary
(1)	After the establishment of the Agreement, our Company will promptly send the customer the agreement documents stating tour itinerary, details of the travel services, any other terms and conditions for travel and matters in connection with our Company’s responsibilities. The agreement documents consist of Pamphlets etc. stated in clause 1 (3). The scope of tour services for which our Company is obligated to make arrangements and to manage tour itinerary shall be specified in Pamphlets etc.
(2)	After submitting the Pamphlets etc. stated in paragraph (1) of this clause, our Company will send the customer the Tour Itinerary, listing the tour schedule and meeting places, etc., and the transportation and accommodation facilities to be used, by the day before the start date of the tour. However, if the application was made less than seven days prior to the commencement of the tour, the Tour Itinerary may be provided on the departure date. Furthermore, the Tour Itinerary may be included in the provided Pamphlets etc., stated in paragraph (1) of this Clause for certain courses. Even prior to the delivery of the Tour Itinerary, our Company will explain the status of arrangements upon the customer’s request. In addition, only in cases where our Company notifies the customer of the charter bus company name, such notice shall be made via e-mail or facsimile with the consent of the customer, no later than the day before the start date of the tour.

6.	Application of tour charges and the due date for payment
(1)	Unless otherwise stated specifically, with the start date of the tour as the standard, adult fees shall apply to persons of and over twelve (12) years old, and child fees shall apply to persons of and over four (4) years old (or three (3) years old in cases of air travel) and under twelve (12) years old.
(2)	The tour charges are indicated for each course. Please confirm the departure date and the number of participants. Further, in cases where there is no indication of classification between adult and child for tour charges, such charge shall apply to all persons over four (4) years old (three (3) years old in cases of air travel).
(3)	"Additional fees" shall refer to tour charges added to the basic tour charges such as those regarding selection of transportation facilities, selection of transportation facility class, selection of accommodation facilities, and accommodation fees for extending length of stay, etc.
(4)	The tour charges shall be the standard for calculating the "application fee" set forth in Clause 2 (1), the "cancellation fees" set forth in Clause 14, the "penalties" set forth in Clause 14 (2) and the "compensation for changes" set forth in Clause 20.
(5)	The tour charges (the balance after deducting the application fee) shall be paid in full by the fourteenth (14th) day counted backward from the day before the start date of the tour. However, in cases of an application filed after the thirteenth (13th) day or later counted backward from the day before the start date of the tour, the tour charges shall be paid in full at the time of said application.

7.	Items included in the tour charges

(1)	Fares and charges of the transportation facilities specified in the itinerary (economy class, unless stated otherwise), accommodation fees, meal charges, taxes such as consumption tax / service charges and other fees stated specifically.
(2)	Expenses etc. for a tour conductor in cases where the course is accompanied by a tour conductor.
(3)	Other expenses specified through the expression "included in the tour charges" for each course.
(4)	The fees set forth in the above items (1), (2) and (3) shall not be refunded even if part of them is not used if this is due to the customer's circumstances.

8.	Fees not included in the tour charges Any expenses other than those specified in the preceding clause 7 will not be included in the tour charges. Some examples are as follows.
①	Excess baggage charges (for excess of specified weight, volume or number).
②	Expenses of a personal nature including laundry charges, telegram / telephone charges, additional meals, etc. and taxes / service charges entailed in said expenses.
③	Fees for optional plans / tours that only interested individuals participate in.
④	Transportation fees between the customer’s home and the meeting or finishing point, and accommodation expenses for the day prior to the commencement of the tour and for the day the tour ends
⑤	Airport facility usage fees
⑥	Medical expenses etc. for injuries and illness
⑦	Comprehensive travel insurance for domestic travel (voluntary insurance)

Changes to content of the Agreement

(1)

In cases where a natural disaster, war, riot, discontinuance of the tour services provided by transportation / accommodation facilities etc., order by government and public offices, provision of transportation services not included in the initial operation plan and other events beyond the control of our Company have occurred and where it is inevitable in order to seek the safe and smooth conduct of the tour, upon prompt and prior explanation of the reasons why we cannot control such events as well as the causal relationship such events have to the traveler, we may change the itineraries, content of the tour services, and other content of the Agreement. However, in cases of emergency, where it is unavoidable, we shall explain after having made the changes.

10.	Change to tour charges
(1)	In cases where the applicable fares and charges of transportation facilities used are substantially revised beyond the extent normally expected, due to drastic changes etc. in economic conditions, our Company may change the tour charges within such range.
(2)	In cases where the tour charges are increased pursuant to (1) of this clause, our Company shall notify of the fact before the fifteenth (15th) day counted backward from the day before the start date of the tour.
(3)	In cases where expenses required to conduct tours are decreased due to such changes pursuant to Clause 9, our Company shall change the tour charges commensurate with this difference in the amount.
(4)	In cases where expenses required to conduct tours (including cancellation fees or penalties, or other expenses our Company has already paid or will have to pay in future for the tour services not provided due to changes to the tour) are increased or decreased due to such changes pursuant to Clause 9, our Company may change the tour charges commensurate with this difference in the amount. However, in cases where the tour charges are increased, those increases arising out of a lack of seats, rooms, or other facilities etc. at transportation / accommodation facilities etc. which are nevertheless providing the tour services stated in the content of the Agreement shall be excluded.
(5)	In cases where it is stated in the Pamphlets etc. that the tour charges differ depending on the number of users of the transportation / accommodation facilities etc., our Company shall change the tour charges to the extent described in the Pamphlets etc. after the establishment of the Agreement when the number of such users has changed due to reasons not attributable to us.

11.	Change of customers
(1)	The customer may transfer their contractual status to third parties upon our consent. In this case, we shall request a charge of a prescribed amount to be paid.
(2)	The transfer of contractual status set forth in (1) of this clause shall be effective when our Company has provided consent, and thereafter the third party that received the transfer of status in the Agreement shall succeed all of the customer’s rights and obligations under the Agreement in question.
(3)	Our Company may decline changes of customers due to reasons such as that changes of names cannot be accepted by transportation and accommodation facilities.

12.	Termination of the Agreement by the customer
(1)	terminate the Agreement before the start of the tour 1. The customer may terminate the Agreement at any time upon payment to our Company of cancellation fees provided in Clause 14. However, receipt of the notices to terminate the Agreement shall be within the business hours of our Company. 2. Notwithstanding the provisions set forth in (1) of this clause, the customer may terminate the Agreement before the tour starts without having to pay cancellation fees in the cases listed below:
	a) In cases where the content of the Agreement has been changed. However, this is limited to the changes that are stated in Clause 21 (1) or those that are otherwise important; b) In cases where the tour charges are increased pursuant to Clause 10 (1); c) In cases where a natural disaster, war, riot, discontinuance of the tour services provided by transportation / accommodation facilities etc., order by government and public offices or other events have occurred and it has become impossible to conduct the tour safely and smoothly or there is an extremely high probability that such is the case; d) In cases where our Company did not provide the customer with the "Journey Guidebook" by the due date set forth in Clause 5; e) In cases where it has become impossible to carry out tours in accordance with the itineraries described in the agreement documents due to reasons attributable to our Company.
(2)	terminate the Agreement after the start of the tour
	1. In cases where the customer's circumstances prevented the customer from receiving part of the tour services or caused the customer to secede during the tour, our Company shall regard this as a waiver by the customer and shall refund nothing. 2. In cases where the customer is unable to receive the tour services described in the Pamphlets etc. due to reasons not attributable to said customer, the customer may terminate the part of the Agreement corresponding to the tour services that cannot be received, without having to pay the cancellation fees. 3. In cases where paragraph (2)-2 of this clause applies, our Company shall refund the customer for the portion of the tour charges for the services which said customer was unable to receive. However, if the circumstances are due to causes not attributable to our Company, our Company shall refund the amount after deducting the cancellation fees, penalties, or other expenses we have already paid or will have to pay in future for such tour services that can no longer be received.

13.	Termination of the Agreement by our Company
1.	terminate the Agreement before the start of the tour
(1)	In the event that the customer has not paid tour charges by the due date set forth in Clause 6 (5), our Company may deem that the customer has terminated the Agreements on the day following such due date. In this case, penalties equivalent to the amount of cancellation fees shall be requested.
(2)	Our Company may, after having explained the reasons to the customer, terminate the Agreement before the start of the tour in the following cases:
	a) In cases where it has been discovered that the customer does not satisfy the participation conditions such as gender, age, qualification, skills, etc. that our Company has specified in advance; b) In cases where it has been discovered that any of paragraphs (3) to (5) of clause 3 is applicable to the customer. c) In cases where the customer is deemed to be unable to engage in the tour due to illness or other reasons; d) In cases where the customer is likely to cause annoyance to other customers or interfere with the smooth conduct of group tours; e) In cases where the customer makes demands regarding the content of the Agreement which amount to burdens that exceed the reasonable scope; " f) In cases where the number of customers has not reached the minimum number of participants described in the Pamphlets etc. In this case, our Company shall notify the customer of the fact that the tour is canceled before the thirteenth (13th) day (the third (3rd) day for the one-day tours) counted backward from the day before the start date of the tour; g) In cases where the conditions for conducting tours that our Company has specified in advance are not met, or where there is a high probability that such is the case, for instance in the case of ski tours, a shortage in the amount of snowfall; h) In cases where a natural disaster, war, riot, discontinuance of the tour services provided by transportation / accommodation facilities etc., order by government and public offices or other events beyond the control of our Company have occurred and it has become impossible to conduct the tour safely and smoothly in accordance with the itineraries stated in the agreement documents, or there is an extremely high probability that such is the case;
2.	terminate the Agreement after the start of the tour
(1)	Our Company may terminate part of the Agreement after having explained the reasons to the customer, even if it is after the tour has started, in the cases listed below:
	a) In cases where the customer is deemed to be unable to engage in the tour due to illness or other reasons; b) In cases where the customer is deemed likely to cause annoyance to other customers or interfere with the smooth conduct of the group tour; c) In cases where it has been discovered that any of paragraphs (3) to (5) of clause 3 is applicable to the customer. d) In cases where a natural disaster, war, riot, discontinuance of the tour services provided by transportation / accommodation facilities etc., order by government and public offices or other events beyond our control has occurred and it has become impossible to continue the tour;

14.	Cancellation fees
(1)	In cases where the Agreement is terminated after its establishment due to the customer's circumstances, the prescribed cancellation fees applicable to the tour charges for each customer shall be paid. Further, in cases where multiple persons participate and some of them terminate the Agreement, the participating customers shall pay the respective amount of the balance resulting from the change in the number of users of transportation / accommodation facilities etc. (per unit / room).
①	In case of other than the following ②,③and④.

Cancellation date	Cancellation fee
(1)More than 21 Days(in case of daytrip:more than 11 days)	free
(2)From 20 (in case of daytrip/ from 10) to 8 Days	20%
(3)From 7 to 2 Days	30%
(4)The day before the trip start date	40%
(5)Trip day	50%
(6)After the trip starts and contactless	100%

Cancellation date	Cancellation fee
(1)More than 8 Days	free
(2)From 7 to 2 Days	30%
(3) The day before the trip start date	40%
(4) Trip day	50%
(5)After 15 o’clock the trip day and contactless	100%

※The cancellation dates for (1) and (2) shall be counted from the day before the trip start date.
※In cases where the part of the itinerary such as departure date, course, transportation, accommodation system etc. is changed, the above-mentioned cancellation fee will be required as well.

③ Travel products (meet at local)
※（「Eastern Hokkaido Sightseeing Bus」、「From Kyoto Iga Bus Liner」etc ,）

Cancellation date	Cancellation fee
(1)More than 6 Days	free
(2)From 5 to 4 Days	Cancellation personnel Less than 14 people/free More than 15 people/20%
(3)From 3 to the day before the trip start date	20%
(4) Trip day	50%
(5) After the trip starts and contactless	100%

※The cancellation dates for (1),(2) and (3) shall be counted from the day before the trip start date.
※In cases where the part of the itinerary such as departure date, course, transportation, accommodation system etc. is changed, the above-mentioned cancellation fee will be required as well.

④ In cases where the cancellation fee for each course is clearly indicated
(1) The cancellation fee described in each course shall apply.
(2) In cases where the Agreement is terminated due to any reason related to various loan procedures not attributable to our Company, the cancellation fees shall be requested.
(3) In the event that the customer has not paid tour charges by the due date, our Company may deem that the customer has terminated the Agreements on the day following such due date. In this case, penalties equivalent to the amount of cancellation fees shall be requested.
(4) In the event that the customer has changed the departure date, course, the part of the itinerary such as transportation, accommodation facilities etc. for personal reasons, our Company may deem that the customer has terminated the Agreements. In this case, the prescribed cancellation fees shall be requested.

15.	Refund of tour charges
(1)	In cases where tour charges have been reduced pursuant to the provisions set forth in Clause 10 (1), (3), and (5), or where the Agreement has been terminated pursuant to the provisions set forth in Clause 12 and Clause 13, and a refund amount to the customer has accrued, our Companies shall refund such amount to the customer within seven (7) days counted from the day following termination for refunds arising from termination before the start of the tour, or within thirty (30) days counted from the day following the end date of the tour as described in the agreement documents for refunds arising from deductions or terminations after the tour has started. However, on occasions where the coupons stated in Clause 16 (2) must be submitted to our Companies before the refund is issued, if these coupons are not submitted, the refund of the tour charges may not be possible.
(2)	The provisions of paragraph (1) of this clause shall not preclude the customer or our Company from exercising the right to claim compensation for damages under the provision of clause 17(Our responsibilities) or clause 18 (Responsibilities of the customer).
(3)	The customer shall be required to request a refund at the sales office that has approved the customer’s reservation within one month of the scheduled tour departure day.

16.	Tour conductor etc.
(1)	Depending on the content of the tour, our Company may have tour conductors and other persons accompany and execute duties of itinerary management and other duties we deem necessary, in whole or in part, pertaining to such tours.
(2)	Tour conductors shall not accompany courses excluding those described as being accompanied by such a conductor. Our Company shall offer the customer the necessary coupons in order to receive the tour services, and the customer shall perform procedures himself/herself in order to receive the tour services. Our Company's local contact shall be specified in the "Tour Itinerary" or the agreement documents. In cases where the tour services cannot be received due to force majeure such as weather, the customer shall arrange alternative services for the affected part pf the tour and perform the associated procedures themselves.
(3)	Regarding courses described as accompanied by a tour conductor, the conductor shall accompany and conduct necessary duties in order to conduct in principle the itinerary prescribed in the agreement documents safely and smoothly. The working hours in which the tour conductors engage in their duties shall in principle be from 8:00 to 20:00.
(4)	When part of a group, the customer must follow the instructions of our Company including the tour conductors or local staff etc. given in order to conduct tours safely and smoothly.

17.	Our responsibilities
(1)	In cases where our Company or our arrangement agents have caused damages to the customer intentionally or through negligence, our Company shall compensate for such damages. However, this is limited to cases where notifications have been sent to us within two (2) years counted backward from the day following the date when the damages occurred.
(2)	Regarding damages to luggage, notwithstanding the provisions in (1) of this clause, limited to cases where notifications have been sent to our Company within fourteen (14) days counted from the day following the occurrence of damages, we shall compensate up to a maximum of one hundred and fifty thousand (150,000) yen per traveler (excluding cases where the damages incurred are due to an intentional act or gross negligence on the part of our Company).
(3)	In cases where a natural disaster, war, riot, discontinuance of the tour services provided by transportation / accommodation facilities etc., order by government and public offices or other events beyond the control of our Company or our arrangement agents have occurred, excluding the cases set forth in (1) of this clause, our Company shall not be responsible for compensation for the associated damages.

18.	Responsibilities of the customer
(1)	In cases where our Company incurs damages through either the intention or neglect of the customer, we ask said customer to compensate for the damages.
(2)	The customer must endeavor to understand their own rights and responsibilities as well as the other content of the Agreement by utilizing information provided by our Company.
(3)	In cases where the customer has become aware after the start of the tour that the tour services described in the agreement documents are different from the content of the description, the customer must notify our Company, our arrangement agents, or the tour service provider of this fact promptly at the tour destination.

19.	Special compensation
(1)	Regardless of whether or not our Company bears responsibilities pursuant to the provisions of Clause 17, in accordance with the Travel Agent Contract Special Compensation Rules, regarding certain damages to the life and body of the customer incurred during participation in subscription type package tours as a result of sudden, incidental and adventitious accidents, our Company shall pay fifteen million (15,000,000) yen as compensation for death, twenty thousand (20,000) yen to two hundred thousand (200,000) yen as solatium for hospitalization depending on the numbers of days of hospitalization, ten thousand (10,000) yen to fifty thousand (50,000) yen as solatium for out-patient care, and compensation for damages to baggage (up to one hundred and fifty thousand (150,000) yen; however, the compensation limit per person or couple shall be one hundred thousand (100,000) yen) per person. Nonetheless, our Company shall not compensate for cash, credit cards, valuables, photographic film, CD-ROMs, and manuscripts recorded with recording media such as optical disks (the media themselves are subject to compensation) and other items specified in Article 18, Clause 2 of the same rules.
(2)	Regarding days specified in the agreement documents that no provision of tour services arranged by our Company is to be made, limited to cases in which it is specified that no compensation shall be paid for damages the customer incurs on such days, our Company shall not deem it as participation during the subscription type package tour.

20.

Itinerary booking guarantee

(1)

In cases of material change in content of the Agreement set forth in the left column of the table below (excluding changes 1 and 2 below, apart from cases where although the transportation / accommodation facilities etc. are providing such Tour Services, lack of seats, rooms or other transportation / accommodation facilities etc. has occurred), our Company shall pay compensation for changes of the amount obtained by multiplying the rate described in the right column of the same table with the tour charges, within thirty (30) days counted from the day following the end date (goods or services of equivalent value or above may be provided upon the customer's agreement). However, changes to the date, time and order of provision of the tour services shall not be covered.

1) Changes which are necessary measures due to a natural disaster, war, riot, order by government and public offices, discontinuance of the tour services provided by transportation / accommodation facilities, provision of transportation services not included in the initial transportation plan or the safety and security of the life or body of participants on tour;
2) Changes pertaining to a terminated part of the Agreement pursuant to the provisions set forth in Clause 12 to Clause 13.

(2)

The amount of compensation for changes our Company pays pursuant to an agreement shall be an amount within the limit of the tour charges multiplied by 15%. Further, in cases where the amount of compensation for changes to be paid for each traveler is less than 1,000 yen, our Company shall not pay the compensation for changes.

(3)

In cases where indemnity obligations based on the provisions set forth in Clause 17 have become known regarding changes after our Company paid compensation for the changes pursuant to the provisions of this clause, our Company shall pay an indemnity equivalent to the amount obtained by subtracting the amount of compensation for changes already paid.

Changes that require payment of compensation for changes:	Rate (%) per change
Changes that require payment of compensation for changes:	Before the tour starts	After the tour has started
1) Changes to the start date or end date of the tour described in the agreement documents	1.5	3
2) Changes to sightseeing spots, sightseeing facilities (including restaurants), or other destinations the tour plans to enter as described in the agreement documents	1.0	2.0
3) Changes to the classes or facilities of transportation facilities described in the agreement documents to those with lower fees (limited to cases where the total fees of the classes and facilities after changes are lower than those of the classes and facilities described in the agreement documents).	1.0	2.0
4) Changes to the kinds of transportation facilities or company names described in the agreement documents	1.0	2.0
5) Changes to the kinds or names of the accommodation facilities described in the agreement documents	1.0	2.0
6) Changes to the kinds, facilities, views, and other conditions of guest rooms described in the agreement documents	1.0	2.0
7) Changes among those set forth in each of the above items to matters indicated in the tour titles in the agreement documents.	2.5	5.0

Note 1: "Before the tour starts" shall refer to the cases where we notify travelers of such changes up to the day before the start date of tours, and "after the tour has started" shall refer to cases where we notify travelers of such changes on or after the start date of tour.
Note 2: In cases where the transportation facilities pertaining to the changes set forth in 3) or 4) entail the use of accommodation facilities, a one night stay shall be counted as one case.
Note 3: Changes to the transportation facility names stated in 4) are not applicable, in cases where these changes entail upgrades to those of higher classes or facilities.
Note 4: Even in cases where changes stated in 4), or 5) or 6) occur more than once within one single boarding or one single night's stay, these changes shall be handled as one case per single boarding or single night's stay.
Note 5: Changes stated in 7) shall be subject to the rate of 7), not the rates from 1) to 6)

21.	Terms and Conditions for Correspondence Agreement
	Our Company may conclude the Agreement, provided that our Company receives the payment for tour charges, cancellation fees, etc. without signatures (hereinafter referred to as the "Correspondence Agreement") of card holders (hereinafter referred to as "Members") of the credit card companies that our Company is affiliated with (hereinafter referred to as the "Affiliated Companies"). The terms and conditions of Correspondence Agreement are different from the ordinary terms and conditions in the following points:
(1)	The "date of card use" in this clause shall be the date the customer and our Company must fulfill payment or refund obligations regarding tour charges etc. pursuant to the Agreement.
(2)	In applying for the Correspondence Agreement, a customer who is a Member shall notify us of the credit card number, expiry date etc.
(3)	In cases where the notice of our consent to application for the Agreement is sent through postal mail, the Correspondence Agreement shall be established at the time when our Company has sent the notice of our consent. However, in cases where the notice of consent to application for such Agreement is sent through methods of electronically consented notices such as telephone, e-mail, etc. the Agreement shall be established at the time such notice has reached the customer.
(4)	Our Company shall accept payment of tour charges specified in relevant pamphlets, and cancellation fees stipulated in clause 14, by Affiliated Companies' credit cards without the Member's signature on the prescribed vouchers. In this case, the date of card use shall be the day when the Agreement is established.
(5)	In cases where the customer requests to terminate the Agreement, our Company shall refund to the customer the amount after deducting the cancellation fee within seven (7) days (or within thirty (30) days in the case of refunds arising from deduction or termination after the tour has started) counted from the day following the termination request.
(6)	In cases where payments with the credit cards notified by the customer cannot be made due to credit limits etc., our Company shall terminate the Correspondence Agreement and request payment of penalties equivalent to the amount of cancellation fees set forth in Clause 14 (1)-①. However, this shall not apply to the cases where the tour charges have been paid in cash by the due date designated by our Company separately.

22.	Standard due date of the tour charges / tour terms and conditions
The standard dates of the tour charges and tour terms and conditions shall be the dates specified in relevant Pamphlets etc.

23.	Handling personal information
(1)	The consigned tour operators or consigned tour operator agencies of our Company indicated in the column "Distributors" below shall use the personal information stated in the Application Form that has been submitted when applying for tours for the purpose of contact with customers, as well as within the scope necessary for arrangement of the services and procedures in order to offer the said services provided by the transportation / accommodation facilities etc. in the tours for which the customer applied (the major ones are described for each course etc.).
* In addition to the above, our Company and the Distributors may use personal information for:
	1) Announcements relating to goods, services or campaigns of our Company, the Distributors and companies affiliated with these; 2) Requests to submit opinions and feedback after participation in tours; 3) Requests to answer questionnaires; 4) Provision of special services; 5) Preparation of statistical materials.
(2)	The personal information our Company acquires shall be the customer's name, age, gender, telephone number, address, e-mail address and other information limited in scope to the minimum that our Company needs in order to conduct the tour, depending on the course. In cases where particular treatment such as an escort from a helper and the arrangement of a wheel chair etc. are required, our Company acquires personal information other than that noted above in order to accommodate such requests (or to reply that accommodation is not feasible) to the extent possible for our Company; however, this shall be within the scope necessary for us to make the applicable arrangement etc.
(3)	In cases where our Company cannot obtain customer consent to our acquisition of the personal information set forth in (2) of this clause, we may not be able to establish the Agreement.
(4)	Our Company shall provide transportation / accommodation facilities etc. with the customer's name, age, gender, telephone number and other information limited in scope to the minimum necessary to make arrangements for the tours that the customer has applied for by sending the information through electronic methods etc. in advance.
(5)	In cases where the customer wishes to disclose their personal information, or wishes for our Company to retain, correct, add or delete its content, or discontinue its utilization, erase or discontinue its provision to third parties, inquiries should be made through the following contact point so that guidance can be provided on the necessary procedures. In such cases, we will take necessary measures pursuant to the laws and bylaws of our Company without delay. Further, in cases where our Company cannot respond to the customer's requests, in whole or in part, we shall explain the reasons.

	＜Contact points for inquiries / complaints regarding personal information＞
	1. 1) Please make inquiries / complaints regarding information handling at the following contact point. 　　Mie Kotsu Co., Ltd. 　　Kanko-Hambai Systems 2. 2) In cases where complaints against our Company regarding personal information cannot be settled between the related parties, the customer may apply to the following association to seek assistance with obtaining said settlement. 　　Japan Association of Travel Agents (JATA) 　　Consumption Consulting Office Telephone: 03-3592-1266
	The certified travel supervisor refers to a person in charge of transactions at the sales offices handling the tour for the customer. If you have questions about the explanation that the person handling your request has given with regard to this tour Agreement, please do not hesitate to ask the above certified travel supervisor.